TELEFUNDRAISING TRAINING AND COACHING

Telefund works with charities to train their staff in effective telefundraising that guarantees a high return on investment. We coach one-on-one or in a team situation, building staff confidence so they can achieve their best.

 

The training topics we cover include:

  • Script structure
  • Ethical fundraising
  • Personalising calls
  • Empathy
  • Objection handling
  • Tips for self-motivation and self-analysis of performance

 

 

Telefund is also highly skilled in working with coaches and team leaders to improve management performance which has a positive knock-on effect for the whole team.

 

We train call centre team leaders in:

  • Script writing
  • Script delivery
  • Effective coaching
  • Achieving KPIs
  • Motivation
  • Goal setting

 

Through our training, coaches learn a great deal about leadership and how to produce a successful, confident yet empathetic mindset among their team, enabling the charity to hit milestone after milestone.

 

To learn more about how we can train your staff, get in touch now.